Check your email... search support@theepoxyresinstore.com 
You will have emails from us with your order number inside that email. 

where is my order number

 

For additional support, FAQ docs, and help with common questions go to https://help.theepoxyresinstore.com

 

We break shipping up into two parts. 

Part 1. Production Times:

Keep in mind that we manufacture over 90% of our product on demand. This ensures the quality and lifetime of our product is at the highest level the moment you open the box. Therefore can take about 2-5 business days to produce, package and ship your items. Then you should add (carrier) shipping times on top of that.

97.66% of our orders are shipped under 5 business days. More than half of our orders are shipped within 3 business days or less. Basically, we do everything to get you your order in a timely fashion.

Part 2. Carrier Shipping Times:

Carrier shipping times really depend on where you are located and the speed of the carrier. For smaller packages, we can use air to ship which is quicker. However, for the large % of our shipments, we have to ship via ground to ensure quality control and lower shipping fees. 

Common delays in shipping can be due to addresses not verifying within the carriers computer systems (USPS, FEDEX, UPS, DHL). Rural addresses can also add unexpected delays due to their processing times at rural distribution centers. 

We do everything we can to ship as fast as possible. 

  • Orders placed by 5:00 pm PST, Monday–Friday, will be processed for production or prepped for delivery within 1-3 business days. 
  • Orders placed on Saturday, Sunday & all major USA Holidays will be processed on the next business day.
  • Orders ship out from our central warehouse located in Lake Elsinore, California. 

Once the shipping carrier picks up your order, you will have access to updates by the carrier provided you use the tracking number.

Once orders ship out, they may arrive within 1-4 business days after the pick-up date at our warehouse. This is typical for 90% of the USA, not including rural areas.

Special note: Large heavy shipments WILL REQUIRE more time for both processing and shipping. The shipment is typically sent via ground due to weight and pricing restrictions.

Please understand, reasonable shipping delays due to carrier delays are out of our control. They are not good reasons for cancellation. 

*** Shipping in Cold Weather!

Brrr, is it cold outside? Liquids can freeze in transit when it gets very cold during winter, especially going cross country from our production warehouse in southern California. We Suggest reaching out to us regarding a quicker method of shipping during the cold months. This helps avoid you opening a box of ice cubes. We cannot refund for or replace merchandise frozen from being left outside in freezing temperatures. You will need to plan ahead and allow the time to bring the liquids back to room temperature. 

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