Missing your order number?
Check your email... search support@theepoxyresinstore.com 
You will have emails from us with your order number inside that email. 

where is my order number

 

 

If you request to search by email only, after you enter your email... search your email for | The Epoxy Resin Store <donotreply@orderlookupapp.com>

For additional support, FAQ docs, and help with common questions go to https://help.theepoxyresinstore.com

 

 

More about our Shipping Policy can be found here: https://www.theepoxyresinstore.com/pages/shipping-policy

  

 

Handling Time:

We do everything to process and ship the order as fast as possible. Our warehouse is readily stocked and ready to ship your order quickly. 

  • Orders placed by 5:00 pm PST, Monday–Friday, will be processed for delivery within 1-3 business days. 
  • Orders placed on Saturday, Sunday & all major USA Holidays, the processing time will start on the next business day.
  • All of our orders ship out from our central warehouse located in Lake Elsinore, California. 

Once the shipping carrier picks up your order, you will be messaged the shipping carrier's tracking number by the method you selected at time of purchase. 

 

Shipping Time: 

Carrier shipping times depend on where you are located and the speed of the carrier. For smaller packages, we can use air to ship which is quicker. These are commonly received within 1-3 business days after the order is processed. 

However, larger (heavier) orders must be shipped via ground to ensure quality control and lower shipping fees. These commonly can take 3-5 business days to receive after the order is processed. 

Common delays in shipping and handling can be due to addresses not verifying within the carriers computer systems (USPS, FEDEX, UPS, DHL). Rural addresses can also add unexpected delays due to their processing times at rural distribution centers. 

Please understand, reasonable shipping delays due to carrier delays are out of our control. They are not good reasons for cancellation.

Please note, we require signatures at the receipt of delivery to ensure you received your product and assist in the prevention of fraud. 

 

 

Special Note about Shipping our Products in Cold Weather!

Liquids can freeze in transit if it gets very cold. You will need to plan ahead and allow time to bring the liquids back to room temperature prior to use.

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